FAQ – Frequently Asked Questions

Q1: What types of photography services do you offer?
A: We specialize in portrait, wedding, family, event, product, real estate, corporate headshots, and editorial photography. Custom packages are tailored to your project’s scope and goals.

Q2: How far in advance should I book a photoshoot?
A: We recommend booking 2–4 weeks ahead, especially for weekends or large events. We’ll do our best to accommodate last-minute requests based on availability.

Q3: Do you provide photo editing or retouching?
A: Yes — basic color correction, exposure balancing, and cropping are included. Advanced retouching (e.g., skin smoothing, object removal) is available as an add-on service.

Q4: How will I receive my final images?
A: You’ll get high-resolution digital files via secure cloud link (Google Drive, Dropbox, or WeTransfer). Print packages and photo albums are available upon request.

Q5: What if it rains or the weather is bad for an outdoor shoot?
A: No problem — we’ll reschedule at no extra cost or pivot to an indoor location. Flexibility and your satisfaction are our priorities.

Q6: Do you offer drone/aerial photography?
A: Yes! Our licensed drone pilots capture stunning aerial visuals for real estate, events, construction, and landscapes — all with proper permits and insurance.

Q1: What kinds of videos can you produce?
A: We create family, promotional videos, social media content, corporate interviews, event coverage, product demos, and cinematic wedding films.

Q2: How long does the video production process take?
A: Standard turnaround is 1–3 weeks after filming. Complex edits may take longer. Rush delivery (5–7 business days) is available for an additional fee.

Q3: Do you handle music, voiceovers, and subtitles?
A: Absolutely. We license royalty-free music, record professional voiceovers (in multiple languages), and add subtitles or captions for accessibility and SEO.

Q4: What equipment do you use?
A: We use 4K cinema cameras, gimbals, drones, professional lighting, and field audio recorders to ensure broadcast-quality results.

Q5: Can you help with video strategy or storyboarding?
A: Yes! We offer pre-production consulting, scriptwriting, and storyboarding to ensure your message is clear, engaging, and aligned with your brand.

Q6: Do you optimize videos for social media?
A: Definitely. We format and edit videos specifically for Instagram, TikTok, YouTube, LinkedIn, etc. — including aspect ratios, captions, hooks, and platform-specific best practices.

Q1: What types of websites do you build?
A: We design responsive business websites, e-commerce stores, portfolios, blogs, and landing pages — all optimized for speed, SEO, and mobile devices.

Q2: Will I be able to update the website myself?
A: Yes! We typically build sites on user-friendly platforms like WordPress or Shopify. We’ll train you or provide documentation to manage content easily.

Q3: Do you include SEO and mobile optimization?
A: Yes — all sites are mobile-responsive and SEO-structured (meta tags, alt text, clean code). Optional advanced SEO packages include keyword research and content strategy.

Q4: How long does it take to build a website?
A: Most projects take 2–6 weeks, depending on complexity and content readiness. We provide a clear timeline and milestones before starting.

Q5: Do you offer hosting and maintenance?
A: While we don’t provide hosting or maintenance directly, we work with trusted partner companies who specialize in secure, high-performance hosting, SSL certificates, automated backups, security updates, and monthly maintenance plans — all designed to keep your site fast, safe, and always online. We’ll connect you and manage the handoff to ensure seamless support.

Q6: Can you redesign my existing website?
A: Absolutely. We’ll audit your current site, preserve valuable content/SEO, and rebuild it with modern design, better UX, and improved performance.

Q1: What graphic design services do you offer?
A: We create logos, branding kits, social media graphics, brochures, flyers, business cards, presentations, packaging, and digital ads — all tailored to your brand’s voice and goals.

Q2: Which design software do you use?
A: We work with industry-standard tools: Adobe Photoshop (photo editing), Illustrator (vector & logo design), InDesign (layouts & print), and Canva (quick social content) — ensuring professional, scalable results.

Q3: Can you design based on a rough sketch or idea?
A: Yes! Whether you have a hand-drawn sketch, a mood board, or just a concept — we’ll translate your vision into polished, print- or web-ready designs with your feedback at every step.

Q4: Do you provide source files after delivery?
A: Yes — upon project completion, you’ll receive final print/web-ready files (PDF, PNG, JPG) AND editable source files (AI, PSD, INDD) so you retain full control and flexibility.

Q5: How many revisions do you include?
A: We include 2–3 rounds of revisions per project to fine-tune your design. Additional revisions are available at a small hourly rate — we want you to love the final result!

Q6: Do you design for print and digital?
A: Yes — we optimize every design for its intended use, whether it’s high-res CMYK for professional printing or RGB/web-optimized for social media and screens.

Q7: Can you help with social media content calendars or templates?
A: Definitely. We create branded, reusable templates and monthly content kits to keep your social feeds fresh, consistent, and on-brand — saving you time and effort.

Q1: What kind of IT support do you offer?
A: We provide remote and on-site support for hardware/software troubleshooting, system setup, and employee tech training — keeping your operations running smoothly.

Q2: Do you support both Windows and Mac systems?
A: Yes — we fully support Windows and macOS environments, including cross-platform integration and troubleshooting.

Q3: Do you offer training on specific software like Microsoft Word?
A: Yes — we provide customized, hands-on training for programs like Microsoft Word, Excel, PowerPoint, Outlook, and other business or design tools — tailored to your team’s skill level and daily workflow.

Q1: What CAD software do you work with?
A: We specialize in AutoCAD (for 2D drafting, architectural plans, and technical drawings) and SolidWorks (for 3D modeling, mechanical design, assemblies, and simulations).

Q2: What industries do you serve with CAD services?
A: We support architecture, mechanical engineering, product design, manufacturing, construction, and education — creating precise drawings, models, and technical documentation.

Q3: Can you convert hand sketches or PDFs into CAD files?
A: Yes! We digitize sketches, scanned drawings, or PDFs into editable, layered AutoCAD (.DWG) or SolidWorks files with precision and proper scaling.

Q4: Do you provide 3D printing-ready files?
A: Absolutely. We prepare and optimize SolidWorks models for 3D printing (STL, STEP, or native formats), including wall thickness checks, supports, and orientation advice.

Q5: Can you create technical drawings with dimensions and annotations?
A: Yes — we generate fully dimensioned, GD&T-compliant 2D drawings from 3D models (or vice versa), ready for manufacturing, prototyping, or client approval.

Q6: Do you offer simulation or stress analysis with SolidWorks?
A: Yes. We perform Finite Element Analysis (FEA), motion studies, thermal simulations, and interference checks to validate your design before prototyping or production.

Q7: Can you provide DXF files for laser cutting metal or wood?
A: Yes — we generate clean, layer-organized DXF files optimized for laser cutting, with proper line types, kerf compensation, and material-specific settings for both metal and wood. We ensure your files are production-ready for seamless fabrication.